WEBSITE TERMS OF USE
Welcome to the Primea Polyclinic website.
These Website Terms of Use (“Terms”) regulate the use of the website www.primea.rs (“Website”) and the content and functionalities available through it.
By using the Website, the user confirms that they have read, understood and accepted these Terms. If the user does not accept these Terms, they should not use the Website.
SERVICE PROVIDER INFORMATION
The Owner of the Website is Primea Polyclinic, with its registered seat at Bulevar Kralja Aleksandra 142, Landmark Residence, Belgrade, company registration number MB 68411742.
Primea Polyclinic provides healthcare services in accordance with the applicable laws and regulations of the Republic of Serbia and within the scope of its registered activities as a healthcare institution.
WEBSITE CONTENT
The content of the Website is intended to provide general information about Primea Polyclinic, our healthcare services, medical doctors, areas of expertise, working hours, appointment scheduling and other information relevant to users. Primea Polyclinic makes reasonable efforts to ensure that the information published on the Website is accurate and up to date. However, information may change without prior notice. Published information does not constitute a guarantee that a particular service, medical doctor or appointment will be available at any given time. Photographs, illustrations and other visual materials on the Website may be provided for illustrative purposes only and may not in every case accurately represent the actual appearance of the premises, equipment or the manner in which a particular service is provided.
INFORMATIONAL NATURE OF HEALTH INFORMATION
Information about health conditions, symptoms, diagnosis, treatment and other health-related topics published on the Website is provided for informational purposes only. Such information does not constitute medical advice, diagnosis or a recommendation for treatment and cannot replace an examination, consultation or other healthcare service provided by a qualified healthcare professional. For an assessment of an individual health condition, users should consult an appropriate healthcare professional. In the event of a medical emergency, users should immediately contact the relevant emergency medical service or seek assistance at the nearest healthcare facility. The Website and its functionalities (including online appointment scheduling) are not intended for submission or processing of urgent medical requests. Primea Polyclinic does not guarantee that any request, message or other content submitted through the Website will be reviewed or processed within a timeframe appropriate to the urgency of the medical condition.
APPOINTMENT SCHEDULING
When scheduling an appointment online, submitting an appointment request does not constitute automatic confirmation of the appointment. An appointment is considered confirmed only after Primea Polyclinic confirms the appointment through the designated communication channel. The user is responsible for the accuracy of the information provided when scheduling an appointment. Primea Polyclinic may contact the user to confirm, modify or cancel an appointment. If the user is unable to attend a scheduled appointment, we kindly ask them to notify Primea Polyclinic within a reasonable time.
USE OF THE WEBSITE
The user agrees to use the Website lawfully and in a manner that does not compromise its operation, security, or the rights of Primea Polyclinic, other users or third parties. In particular, users must not: gain unauthorized access to Primea Polyclinic’s systems, servers, databases or other resources; attempt to bypass or compromise security measures; introduce, transmit or distribute malicious software or other harmful content; use the Website for deceptive, unlawful or otherwise harmful activities; submit or enter another person’s personal data without appropriate authorization; use the Website’s functionalities in an automated or excessive manner that may interfere with its normal operation; take any other action that may compromise the security, availability or integrity of the Website. Primea Polyclinic reserves the right, in accordance with applicable laws and regulations, to restrict or disable access to the Website or particular functionalities in the event of misuse or a security risk.
INTELLECTUAL PROPERTY
The content of the Website, including texts, photographs, graphic elements, logos, the Primea name, video materials, illustrations, design and other elements, is protected by copyright, trademark and other intellectual property laws. The content of the Website may be used solely for personal and non-commercial purposes, unless otherwise permitted by Primea Polyclinic or applicable law. Unauthorized copying, reproduction, distribution, modification, public disclosure or other use of the Website’s content is prohibited.
LINKS TO THIRD-PARTY WEBSITES
Our Website may contain links to third-party websites. Primea Polyclinic is not responsible for the content, availability or use of such websites. The use of such websites is governed by their own terms of use and policies.
WEBSITE AVAILABILITY
Primea Polyclinic makes reasonable efforts to ensure that the Website is available and functional; however, it does not guarantee that the Website will be available without interruptions, delays or technical errors. The Website may occasionally be unavailable due to maintenance, technical issues, updates, security reasons or other circumstances. To the extent permitted by applicable laws and regulations, Primea Polyclinic shall not be liable for any damage arising solely from the unavailability of the Website, technical errors, interruptions in communication services, loss or non-delivery of data submitted through forms, or delays in processing appointment requests, except where Primea Polyclinic’s liability is mandatory under applicable law. This limitation of liability applies exclusively to the operation of the Website and does not affect Primea Polyclinic’s liability for the quality and safety of the healthcare services it provides, in accordance with applicable laws and regulations.
PERSONAL DATA
When using certain functionalities of the Website, Primea Polyclinic may collect and process personal data. Information about the manner in which personal data is processed, the legal bases for processing, the rights of data subjects and other relevant matters is available in the Primea Polyclinic Privacy Policy. Information about the use of cookies and similar technologies is available in the Cookie Policy. Users are advised not to submit unnecessary information about their health or other sensitive personal data through publicly available contact forms. Where such data is necessary for the provision of a specific healthcare service, it will be collected and processed through an appropriate channel and in accordance with applicable laws and regulations.
CHANGES TO THESE TERMS
Primea Polyclinic may amend these Terms of Use when necessary, including due to changes to the content or functionalities of the Website or changes in applicable laws and regulations. Continued use of the Website after the publication of amendments shall be deemed acceptance of the amended Terms of Use. The current version of these Terms of Use will be published on this page, together with the date of the latest amendment.
GOVERNING LAW
These Terms are governed by the laws of the Republic of Serbia.
Any matters not expressly regulated by these Terms shall be governed by the applicable laws and regulations of the Republic of Serbia.
CONTACT
For any questions regarding the use of the Website, users may contact us at
Poliklinika Primea
Bulevar Kralja Aleksandra 142 (Landmark Residence)
Email: info@primea.rs
Phone : +381 11 43 91 999
Valid since: 13th October 2026
